RETURNS, REFUNDS & EXCHANGE
If you wish to arrange a return or exchange you must contact us within 10 days of placing the order/date of issued receipt.
This can be done by emailing through a completed Returns Form HERE
Alternatively, please contact us through any of the methods available at the bottom of our home page. If the desired return or exchange complies with our Policy, you will be issued a RETURN AUTHORISATION NUMBER. Attempting to return an item without this process of approval can result in the return being rejected.
Returns that fail to meet these standards will be returned at customer expense. You will be contacted by an SGS staff member should your exchange choice not be available. Customers are responsible for all shipping and handling costs including return postage, all order exchanges will incur a shipping fee of $10 regardless of total order cost. We recommend opting for registered postal options for returns as we do not accept responsibility nor will we refund, exchange or credit lost return items.
A restocking fee of 10% will be deducted from the total refund/credit amount if the product or products are received past 21 days from the date the order was originally placed.
Please make sure items are returned in original condition with all original garment tags attached. Sanitary items cannot be refunded/exchanged/credited.
Please allow 7 days for your exchange to be processed and re-delivered.
Refunds will only be given for items deemed faulty, exceptional circumstances or at the discretion of Secret Girl Stuff. Our lovely staff are happy to answer any size or fabric related questions to ensure you purchase the correct size. Additionally, our online size guide is a detailed reference to ensure you make the correct size choice.
This refund policy applies to change of mind purchases as well unless the product description or image does not reflect the item received. No return/exchange/refund/credits are accepted on sale or reduced items. All shipping costs are non-refundable.
All purchases can be exchanged for a different size or returned for a credit note within 10 days from purchase, after contact with us has been made, with a notable exception of sale and sanitary purchases such as hats, earrings, cosmetics ect. All exchanges are subject to availability.
Credit Notes will be in the form of a coupon code that must be entered at the checkout stage. Should you be issued a credit, the total amount must be used in one transaction. If this does not occur, you will forfeit any surplus of the total credit amount.
All credit notes must be redeemed within 12 months of issue, all gift cards are valid for up to 12 months from date of issue. Gift Voucher expiration dates are subject to exception. Any Gift Voucher donated by Secret Girl Stuff may only be valid for up to 3 months. Be sure to note expiration date.
Sale is only valid on select items only, marked down on site. Valid in store and online. Sale prices cannot be backdated to orders placed prior to its commencement. We do not accept returns on sale items unless the item is considered faulty. Terms and conditions can be changed at the discretion of Secret Girl Stuff Team. Please note that processing and shipping times may take slightly longer during sale period.
CHANGES TO YOUR ORDER
If you require any changes to your order including address details and sizing please contact us immediately to ensure modifications can be applied.