Return Policy

At Secret Girl Stuff, we strive to provide a positive shopping experience for all our customers. Our return and exchange policies differ for in-store and online purchases, tailored to the nature of each transaction. Purchases made in-store, where customers have had the opportunity to inspect and try on items prior to buying, are subject to separate terms and conditions.

We kindly ask you to review both policies carefully to ensure clarity and satisfaction.

Online Policy

Answer
In-Store Policy

At Secret Girl Stuff, we want you to love your purchase.

In the event of an in-store return, the following conditions must be followed:

Return Window
Returns are accepted within 5 days of the purchase date.

Return Options
You have the following options for returns:

  1. Exchange for another item(s)
    If you choose an exchange, any remaining balance will be applied as store credit to your client account.
  2. Credit Note: Receive a credit note, valid for 3 years from the issue date.

Condition of Return
All returns must be in their original condition, with tags attached, original packaging, including undamaged boxes.

Items must not be worn, damaged, washed, or altered in any way.

Proof of Purchase
A valid proof of purchase (receipt or order confirmation) is required for all returns.

Refunds are not available for in-store purchases. For more details, please refer to the Refund Policy section.
Items that cannot be returned

Certain types of items cannot be returned, like perishable goods (such as sanitory items), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

The following items cannot be returned or exchanged due to change of mind. These exceptions do not apply to any returns made in accordance with consumer guarantees, or otherwise as required by law.

  • Altered items
  • Bespoke, Custom made and made-to-order items
  • Secret Girl Stuff gift Cards and e-gift Cards
  • Earrings for pierced ears
  • Edible products

Pet care products including but not limited to:

  • Grooming tools by DOG by Dr Lisa

Personal care items such as but not limited too:

  • Hairbrushes/combs
  • Manicure sets
  • Sexual wellness
  • Makeup
  • Hats
  • Body and Hand soaps
  • Body and hand lotions
  • Perfumes
  • Lip products
  • House decor including but not limited to:
  • Cushions
  • Reed Diffusers
  • Roomsprays
Refunds

At Secret Girl Stuff, we are committed to ensuring your satisfaction with your purchase. In accordance with Australian Consumer Law, we will assess the item and inform you of your options for a repair, replacement, or refund where applicable.

Refunds will only be issued for goods with an apparent manufacturing fault, as deemed solely by the relevant manufacturer. Refunds are subject to proof of purchase. Any refunds will be processed using the same payment method as the original purchase.

Please note:

  • Secret Girl Stuff does not offer refunds on sale items or gift cards.
  • Refunds are not applicable for items purchased in-store.
  • Refunds will not be granted for change of mind, including incorrect choice of size, colour, style, or if you find a lower price elsewhere.

"Change of mind" refers to any return request based on personal preference and does not cover manufacturing defects or faults.

For further information on your consumer rights, please refer to the Australian Competition and Consumer Commission (ACCC) website, where we align with government standards.
Return Address

Please send all returns to our Rockhampton boutique. 

Secret Girl Stuff
86 William St
Rockhampton City QLD 4700

Secret Girl Stuff is not responsible for return shipping costs.
Afterpay

For all Afterpay payments, Secret Girl Stuff only provides a refund on one occasion per customer. After which time, only exchanges or credits are permitted for all new season and sale items. For Afterpay refunds, Secret Girl Stuff withholds 4% of the purchase price of the item in fees & charges. Click here for more information.